![]() We always recommend you perform installations on an updated Linux system. The only pre-requisites to this setup are user with sudo permissions and internet access from the server. Install osTicket on CentOS 7 / RHEL 7įollow the next steps to install and configure osTicket on CentOS 7 / RHEL 7 Linux system. Tasks: Create an internal to-do list for agents.įor more details check out the official osTicket feature page.Advanced Search: Narrow down your search criteria with Advanced Search.Service Level Agreements: All support requests and responses are archived online for end users.Thread Action: Agents have the ability to create a Ticket or Task from a Ticket’s thread entry or from a Task’s thread entry.Auto-Responder: Configurable automatic reply sent out when a new ticket is opened or a message is received.Assign, Transfer, & Referral: Transfer tickets between departments to make sure it’s being handled by the correct agents, or assign tickets to a particular agent or team of agents. ![]() Agent Collision Avoidance: Ticket locking mechanism to allow staff to lock tickets during response to avoid conflicting or dual responses.Help Topics : Configurable help topics for web tickets allow you to route inquiries to exactly the right department for swift resolution.A custom column is an additional field that is not displayed initially when viewing the ticket tab ![]()
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